Frequently Asked Questions
Q: If bids are unsuccessful, what happens to my deposit?
A: We'll refund you within 24 hours.
Q: Why must I pay a refundable deposit?
A: As the sellers get this service for free, and don't incur the additional costs of percentages per vehicle and other admin fees, their prices are further discounted already.
Q: Can a seller list a vehicle which is not at the address they provided in their profile page?
A: No, the vehicle listed for sale must be at the address specified in their profile page.
Q: Can a buyer/bidder see the seller's contact details before registering interest in a vehicle?
A: No.
Q: How often are auctions held?
A: Monday to Friday, excluding weekends and public holidays.
Q: How can I see the location of the Vehicle and contact the seller?
A: Once registered to bid on a vehicle the Location column in the grid becomes active. Clicking on it will show a popup displaying those details.